SHIPPING & RETURNS
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Orders cannot be canceled once the order has been confirmed and processed.
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Patent of Heart will accept returns on all products within 14 days of you receiving your item.
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If your item is damaged upon delivery, we need to be notified within 14 days of you receiving your item.
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Please note that at this time, the customer is responsible for the cost of shipping back the product. The customer is also responsible for any duties, customs, or taxes involved with this shipment. Any shipping fees paid at the time of purchase will be deducted from the final refund.
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If an item is bought on sale, it is considered a final sale. You can exchange or receive a store credit within 14 days of delivery.
Return Process
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If you are not satisfied with your purchase, please reach out to our team within 14 days of delivery to initiate a return. PATENT OF Heart customer support email is hello@patentofheart.com
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Once provided with a prepaid shipping label, please pack the product(s) in their original linen dust bag and/or gift box, and ship the package back to us within 1 week of receiving your prepaid label. Please note, PATENT OF HEART does not offer free returns. Any costs associated with return shipping will be deducted from your refund.
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Track the package to ensure that there are no delays or delivery failures. PATENT OF HEART can only refund packages that are successfully delivered back to one of our warehouses. Failed deliveries that are caused due to outstanding duties, taxes and fees cannot be refunded.
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Once your package has been received and your tracking information is updated to "Delivered", please allow for 5-7 business days for the returned parcel to be processed, Once the return has been processed, our team will reach out for the refund, credit or exchange. Any refunds to the original method of payment will take approximately 2-5 business days for the amount to be reflected in your bank statement.
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PATENT OF HEART only accepts returned products shipped back to us that are unused and in their original packaging.
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SALE items are all final.
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International Returns: All international orders are final sale and cannot be returned.
PRIVACY POLICY
At our store, we are committed to protecting the privacy of our customers and ensuring a safe and secure shopping experience. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to safeguard it.
Information Collection
We collect information from you when you place an order, subscribe to our newsletter, or fill out a form on our website. This information may include your name, email address, shipping and billing address, phone number, and payment information.
Use of Information
The information we collect is used to process your orders, send you updates on your purchase, and improve the overall customer experience. We may also use your information to send promotional emails about our products, services, and special offers.
Data Sharing
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, such as payment processors, shipping companies, and customer service providers. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
Data Security
We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, alteration, and disclosure. This includes using secure servers, encryption technologies, and firewalls.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and gather information about your use of our site. This information may include your IP address, browser type, operating system, and pages visited. This information is used to improve our website and customize your experience.
Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at hello@patentofheart.com. We will do our best to address your concerns promptly and satisfactorily.
PAYMENT
- All major Credit / Debit Cards
- Apple Pay